Our standard sizes are 3.5” and 4” round or square, 3.5” x 5” rectangle, and 3.5” x 4.5” oval. Square and rectangle coasters have rounded corners. Please contact our customer service team at firstname.lastname@example.org if you are interested in a custom die or to receive a quote on any of the above shapes/sizes.
We offer 4 thicknesses:
Yes, the coasters can be printed on one or two sides with the same or different copy.
Yes, the front and back artwork can be completely different.
Yes. For information about quantities of 25-500 coasters that are digitally printed, visit the Print on Demand Picture Coasters section of our website.
Our Promo-Pak program is based on combining 4-color process orders from several customers to allow for a larger production run, resulting in lower pricing for small quantity orders. Click here for Promo-Pak pricing.
Our production time is 15 business days from proof approval for all standard coasters. Special applications such as UV, Foil, Scratch Off, etc., may require an additional 5 business days.
For rush availability and pricing, please contact our customer service team at email@example.com.
Yes, our coasters are 100% biodegradable and recyclable. Our inks are vegetable oil based. Read more about our commitment to environmental stewardship.
Yes, the coasters are reusable. If they become soaked, they can be laid out to dry and used again.
All of our coasters are offset printed with the exception of our Print on Demand Picture Coasters, which are digitally printed.
For a complete guide to all of our art specifications, please contact our customer service team at firstname.lastname@example.org.
Professional photographs are usually copyrighted. We would need consent from the photographer in the form of a release letter to be able to use these photos for your coasters.
Please contact our customer service team at email@example.com for more about templates for our standard shapes showing our tolerances.
Yes we do. For templates, please contact our customer service team at firstname.lastname@example.org.
Proofs are processed within 48 business hours of receipt of the artwork. Multiple version jobs with three or more versions may require additional time.
One PDF proof is provided at no additional charge for Promo-Pak orders. Art changes and additional proofs are subject to additional charges. For custom orders, a paper proof will be provided at no additional charge or a PDF proof will be sent if preferred.
No, we do not charge for PMS colors chosen from the Pantone Matching System book. Please reference colors only in the uncoated material section as our material is not coated.
Yes, multiple versions can be done. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at email@example.com.
Yes, for each additional version beyond the first there is a $25 charge. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at firstname.lastname@example.org.
We have two production locations; one in Sanborn, NY 14132 and the other in Johnson City, TN 37601.
Production locations may vary depending on availability; however, the general rule of thumb is orders up to 500,000 will ship from Sanborn, NY and larger orders will ship from Johnson City, TN. All Super Heavy Weight orders will ship from Johnson City, TN.
Freight rates vary depending on the weight of the shipment and the destination. Please contact our customer service team at email@example.com if you are interested in a shipping quote.
Yes. Just provide the information on your purchase order.
Each order is subject to a possible over or under run of up to 10%.
Yes, overruns of up to 10% will be invoiced with the exception of our Promo-Pak orders. These are sold as a lot price.
We do require 100% pre-payment for all first time customers. If you would like to be considered for Net 30 terms for future orders, you must submit a credit application for review. Please contact our customer service team at firstname.lastname@example.org for more information.
Yes, we do accept MasterCard and Visa.
Our normal business hours are Monday through Friday from 8:30 a.m. – 5:00 p.m., Eastern Standard Time.
Yes, prior to October 2009 when we joined The Katz Group, we were known as American Coaster Ad-Mat. Read more about our company's history here.
For Advertising Coasters, Value Added Coasters, or New Coaster Products, please email your artwork and purchase order to email@example.com. Please include a phone number where we can reach you with any questions. For Print on Demand Coasters, Standard Coasters, or Blank Coasters, please visit our E-store.
If there is a problem with your order or if you have any questions or concerns, please contact us using any of the following methods:
Yes, you may email your request for a random sample to firstname.lastname@example.org. Please let us know if you have any special requests.
If your question is not answered here, please feel free to contact us at 800-844-6287 or email@example.com. We would love to talk to you!
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