What sizes/shapes are available? Our standard sizes are 3.5” and 4” round or square, 3.5” x 5” rectangle, and 3.5” x 4.5” oval. Square and rectangle coasters have rounded corners. Please contact our customer service team at info@katzamericas.com if you are interested in a custom die or to receive a quote on any of the above shapes/sizes. What thicknesses are available? We offer 4 thicknesses:
Can the coasters be printed on two sides? Yes, the coasters can be printed on one or two sides with the same or different copy. Can the artwork on the back side be different than the front? Yes, the front and back artwork can be completely different. What is your minimum quantity?
I only want 500 coasters; is there any other option? Yes. For information about quantities of 25-500 coasters that are digitally printed, visit the Print on Demand Picture Coasters section of our website. Our Promo-Pak program is based on combining 4-color process orders from several customers to allow for a larger production run, resulting in lower pricing for small quantity orders. Click here for Promo-Pak pricing. Our production time is 15 business days from proof approval for all standard coasters. Special applications such as UV, Foil, Scratch Off, etc., may require an additional 5 business days. For rush availability and pricing, please contact our customer service team at info@katzamericas.com. Are your coasters eco-friendly? Yes, our coasters are 100% biodegradable and recyclable. Our inks are vegetable oil based. Read more about our commitment to environmental stewardship. Yes, the coasters are reusable. If they become soaked, they can be laid out to dry and used again. All of our coasters are offset printed with the exception of our Print on Demand Picture Coasters, which are digitally printed. What file format do I need to submit my artwork? For a complete guide to all of our art specifications, please contact our customer service team at info@katzamericas.com. Can I use pictures from a professional photographer for my coasters? Professional photographs are usually copyrighted. We would need consent from the photographer in the form of a release letter to be able to use these photos for your coasters. Can I imprint my artwork all the way to the edge of the coaster? Please contact our customer service team at info@katzamericas.com for more about templates for our standard shapes showing our tolerances. Do you have templates available for your standard sizes that I can build my artwork to? Yes we do. For templates, please contact our customer service team at info@katzamericas.com. How long will it take to receive a proof? Proofs are processed within 48 business hours of receipt of the artwork. Multiple version jobs with three or more versions may require additional time. Do you charge for proofs or proof changes? One PDF proof is provided at no additional charge for Promo-Pak orders. Art changes and additional proofs are subject to additional charges. For custom orders, a paper proof will be provided at no additional charge or a PDF proof will be sent if preferred. Do you charge for specific PMS color matches? No, we do not charge for PMS colors chosen from the Pantone Matching System book. Please reference colors only in the uncoated material section as our material is not coated. Can I do more than one version in an order? Yes, multiple versions can be done. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at info@katzamericas.com. Are there multiple version charges? Yes, for each additional version beyond the first there is a $25 charge. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at info@katzamericas.com. Where is your production facility? We have two production locations; one in Sanborn, NY 14132 and the other in Johnson City, TN 37601. Which location will my order ship from? Production locations may vary depending on availability; however, the general rule of thumb is orders up to 500,000 will ship from Sanborn, NY and larger orders will ship from Johnson City, TN. All Super Heavy Weight orders will ship from Johnson City, TN. Freight rates vary depending on the weight of the shipment and the destination. Please contact our customer service team at info@katzamericas.com if you are interested in a shipping quote. Can you use my shipper number/preferred carrier? Yes. Just provide the information on your purchase order. Will the exact quantity I order be shipped? Each order is subject to a possible over or under run of up to 10%. Yes, overruns of up to 10% will be invoiced with the exception of our Promo-Pak orders. These are sold as a lot price. We do require 100% pre-payment for all first time customers. If you would like to be considered for Net 30 terms for future orders, you must submit a credit application for review. Please contact our customer service team at info@katzamericas.com for more information. Yes, we do accept MasterCard and Visa. What are your customer service hours? Our normal business hours are Monday through Friday from 8:30 a.m. – 5:00 p.m., Eastern Standard Time. Wasn’t your company called something different in the past? Yes, prior to October 2009 when we joined The Katz Group, we were known as American Coaster Ad-Mat. Read more about our company's history here. For Advertising Coasters, Value Added Coasters, or New Coaster Products, please email your artwork and purchase order to info@katzamericas.com. Please include a phone number where we can reach you with any questions. For Print on Demand Coasters, Standard Coasters, or Blank Coasters, please visit our E-store. What if there is a problem with my order? If there is a problem with your order or if you have any questions or concerns, please contact us using any of the following methods:
May I request a sample of your product? Yes, you may email your request for a random sample to info@katzamericas.com. Please let us know if you have any special requests. If your question is not answered here, please feel free to contact us at 800-844-6287 or info@katzamericas.com. We would love to talk to you! |
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3685 Lockport Road, Sanborn, NY 14132 | 2205 Eddie Williams Road, Johnson City, TN 37601
Toll Free within U.S.: (800) 844-6287 | International: +1 (716) 731-9193
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