FAQ

We’re here to help.

We have created a list of frequently asked questions below. Simply click on the plus sign of the question you would like to see an answer for. If you do not find the question you are looking for, please write or call us through our contact form.

Have questions about KATZ Display Board? View our KATZ Display Board FAQ Page.


What are your coaster specifications?

Coaster Specifications:

Offset Printing (available for standard & special shapes)

Detail Description
Printing available* Up to 5** colors per side, 4-color process, full or partial bleed, 1- or 2-sided
Available thicknesses Lightweight: Approx. 1 mm
Mediumweight: Approx. 1.4 mm
Heavyweight: Approx. 2 mm
Super Heavyweight: Approx. 2.5 mm
Mega Coaster: Approx. 4 mm
Production time Approx. 20+ days upon proof approval.
Pricing includes Plates, set-ups, and one proof.
Minimum quantity 10,000 coasters (special requirements apply).
For quantities under 500, please visit our Print On Demand Picture Coaster page. *Complete art specifications available upon request. **We may be able to print 6 colors in certain situations.  

May I request a sample of your coasters?

Yes, you may request samples of our coasters right here! Please let us know if you have any special requests.

If your question is not answered here, please feel free to contact us at 800-844-6287 or info@katzamericas.com. We would love to talk to you!

What if there is a problem with my order?

Your satisfaction is our top priority! If there is a problem with your order or if you have any questions or concerns, please contact us using any of the following methods:

How do I place my order?

For Advertising Coasters, Value Added Coasters, or New Coaster Products, please email your artwork and purchase order to info@katzamericas.com. Please include a phone number where we can reach you with any questions. Additionally, you can Request a Quote online. For Print on Demand Coasters, Standard Coasters, or Blank Coasters, please visit our E-store.

Wasn’t your company called something different in the past?
What are your customer service hours?

Our normal business hours are Monday through Friday from 8:30 a.m. – 5:30 p.m., Eastern Standard Time.  

Do you accept credit cards?

Yes, we do accept MasterCard and Visa.  

What are your payment terms?

We do require 100% pre-payment for all first time customers. If you would like to be considered for Net 30 terms for future orders, you must submit a credit application for review. Please contact our customer service team at info@katzamericas.com for more information.

Are overruns billable?

Yes, overruns of up to 10% will be invoiced with the exception of our Promo-Pak orders. These are sold as a lot price. 

Will the exact quantity I order be shipped?

Each order is subject to a possible over or under run of up to 10%. 

Can you use my shipper number/preferred carrier?

Yes. Just provide the information on your purchase order. 

How much does shipping cost?

Freight rates vary depending on the weight of the shipment and the destination. Please contact our customer service team at info@katzamericas.com if you are interested in a shipping quote.

Which location will my order ship from?

Production locations may vary depending on availability; however, the general rule of thumb is orders up to 500,000 will ship from Sanborn, NY and larger orders will ship from Johnson City, TN. All Super Heavyweight orders will ship from Johnson City, TN.  All Added Value products will ship from Sanborn, NY.

Where is your production facility?

We have two production locations; one in Sanborn, NY 14132 and the other in Johnson City, TN 37601. 

Are there multiple version charges?

Yes, for each additional version beyond the first there is a $25 charge. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at info@katzamericas.com.

Can I do more than one version in an order?

Yes, multiple versions can be done. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at info@katzamericas.com

Do you charge for specific PMS color matches?

No, we do not charge for PMS colors chosen from the Pantone Matching System book. Please reference colors only in the uncoated material section as our material is not coated. 

Do you charge for proofs or proof changes?

One PDF proof is provided at no additional charge for Promo-Pak orders. Art changes and additional proofs are subject to additional charges. For custom orders, a paper proof will be provided at no additional charge or a PDF proof will be sent if preferred. 

How long will it take to receive a proof?

Proofs are processed within 48 business hours of receipt of the artwork. Multiple version jobs with three or more versions may require additional time.  

Do you have templates available for your standard sizes that I can build my artwork to?
Can I imprint my artwork all the way to the edge of the coaster?
Can I use pictures from a professional photographer for my coasters?

Professional photographs are usually copyrighted. We would need consent from the photographer in the form of a release letter to be able to use these photos for your coasters.    

What file format do I need to submit my artwork?

For a complete guide to all of our art specifications, please contact our customer service team at info@katzamericas.com.

How are the coasters printed?
Can the coasters be reused?

Yes, the coasters are reusable. If they become soaked, they can be laid out to dry and used again. 

Are your coasters eco-friendly?

Yes, our coasters are 100% biodegradable and recyclable. Our inks are vegetable oil based. Read more about our commitment to environmental stewardship.

Do you offer a rush service?
What is the lead-time?

Our production time is 15 business days from proof approval for all standard coasters. Special applications such as UV, Foil, Scratch Off, etc., may require an additional 5 business days.

What is the Promo-Pak?

Our Promo-Pak program is based on combining 4-color process orders from several customers to allow for a larger production run, resulting in lower pricing for small quantity orders. Click here for Promo-Pak pricing.

I only want 500 coasters; is there any other option?
What is your minimum quantity?

  • 2,500 coasters is our minimum for 4-color process.
  • 10,000 coasters is the minimum for PMS inks.
   

Can the artwork on the back side be different than the front?

Yes, the front and back artwork can be completely different.  

Can the coasters be printed on two sides?

Yes, the coasters can be printed on one or two sides with the same or different copy. 

What thicknesses are available?

We offer 4 thicknesses:

  • Light Weight (approximately 35 pt)
  • Medium Weight (approximately 55 pt)
  • Heavy Weight (approximately 80 pt)
  • Super Heavy Weight (approximately 110 pt)

What sizes/shapes are available?

Our standard sizes are 3.5” and 4” round or square, 3.5” x 5” rectangle, and 3.5” x 4.5” oval. Square and rectangle coasters have rounded corners. You can download our standard size coaster templates. Please contact our customer service team at info@katzamericas.com if you are interested in a custom die or to receive a quote on any of the above shapes/sizes.