We’re here to help.
We have created a list of frequently asked questions below. Simply click on the plus sign of the question you would like to see an answer for. If you do not find the question you are looking for, please write or call us through our contact form.
Have questions about KATZ Display Board? View our KATZ Display Board FAQ Page.
What are your coaster specifications?
Offset Printing (available for standard & special shapes)
|Printing available*||Up to 5** colors per side, 4-color process, full or partial bleed, 1- or 2-sided|
|Available thicknesses||Lightweight: Approx. 1 mm
Mediumweight: Approx. 1.4 mm
Heavyweight: Approx. 2 mm
Super Heavyweight: Approx. 2.5 mm
Mega Coaster: Approx. 4 mm
|Production time||Approx. 20+ days upon proof approval.|
|Pricing includes||Plates, set-ups, and one proof.|
|Minimum quantity||10,000 coasters (special requirements apply).|
Yes, you may request samples of our coasters right here! Please let us know if you have any special requests.
If your question is not answered here, please feel free to contact us at 800-844-6287 or email@example.com. We would love to talk to you!
Your satisfaction is our top priority! If there is a problem with your order or if you have any questions or concerns, please contact us using any of the following methods:
- Email – firstname.lastname@example.org
- Phone – 800-844-6287, ext. 3071
- Fax – 716-731-4138
For Advertising Coasters, Value Added Coasters, or New Coaster Products, please email your artwork and purchase order to email@example.com. Please include a phone number where we can reach you with any questions. Additionally, you can Request a Quote online. For Print on Demand Coasters, Standard Coasters, or Blank Coasters, please visit our E-store.
Yes, prior to October 2009 when we joined The Katz Group, we were known as American Coaster Ad-Mat. Read more about our company's history here.
Our normal business hours are Monday through Friday from 8:30 a.m. – 5:30 p.m., Eastern Standard Time.
Yes, we do accept MasterCard and Visa.
We do require 100% pre-payment for all first time customers. If you would like to be considered for Net 30 terms for future orders, you must submit a credit application for review. Please contact our customer service team at firstname.lastname@example.org for more information.
Yes, overruns of up to 10% will be invoiced with the exception of our Promo-Pak orders. These are sold as a lot price.
Each order is subject to a possible over or under run of up to 10%.
Yes. Just provide the information on your purchase order.
Freight rates vary depending on the weight of the shipment and the destination. Please contact our customer service team at email@example.com if you are interested in a shipping quote.
Production locations may vary depending on availability; however, the general rule of thumb is orders up to 500,000 will ship from Sanborn, NY and larger orders will ship from Johnson City, TN. All Super Heavyweight orders will ship from Johnson City, TN. All Added Value products will ship from Sanborn, NY.
We have two production locations; one in Sanborn, NY 14132 and the other in Johnson City, TN 37601.
Yes, for each additional version beyond the first there is a $25 charge. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at firstname.lastname@example.org.
Yes, multiple versions can be done. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at email@example.com.
No, we do not charge for PMS colors chosen from the Pantone Matching System book. Please reference colors only in the uncoated material section as our material is not coated.
One PDF proof is provided at no additional charge for Promo-Pak orders. Art changes and additional proofs are subject to additional charges. For custom orders, a paper proof will be provided at no additional charge or a PDF proof will be sent if preferred.
Proofs are processed within 48 business hours of receipt of the artwork. Multiple version jobs with three or more versions may require additional time.
Professional photographs are usually copyrighted. We would need consent from the photographer in the form of a release letter to be able to use these photos for your coasters.
For a complete guide to all of our art specifications, please contact our customer service team at firstname.lastname@example.org.
All of our coasters are offset printed with the exception of our Print on Demand Picture Coasters, which are digitally printed.
Yes, the coasters are reusable. If they become soaked, they can be laid out to dry and used again.
Yes, our coasters are 100% biodegradable and recyclable. Our inks are vegetable oil based. Read more about our commitment to environmental stewardship.
For rush availability and pricing, please contact our customer service team at email@example.com.
Our production time is 15 business days from proof approval for all standard coasters. Special applications such as UV, Foil, Scratch Off, etc., may require an additional 5 business days.
Our Promo-Pak program is based on combining 4-color process orders from several customers to allow for a larger production run, resulting in lower pricing for small quantity orders. Click here for Promo-Pak pricing.
Yes. For information about quantities of 25-500 coasters that are digitally printed, visit the Print on Demand Picture Coasters section of our website.
- 2,500 coasters is our minimum for 4-color process.
- 10,000 coasters is the minimum for PMS inks.
Yes, the front and back artwork can be completely different.
Yes, the coasters can be printed on one or two sides with the same or different copy.
We offer 4 thicknesses:
- Light Weight (approximately 35 pt)
- Medium Weight (approximately 55 pt)
- Heavy Weight (approximately 80 pt)
- Super Heavy Weight (approximately 110 pt)
Our standard sizes are 3.5” and 4” round or square, 3.5” x 5” rectangle, and 3.5” x 4.5” oval. Square and rectangle coasters have rounded corners. You can download our standard size coaster templates. Please contact our customer service team at firstname.lastname@example.org if you are interested in a custom die or to receive a quote on any of the above shapes/sizes.